Clients may cancel their appointment up to 72 hours before the scheduled time for a full refund.
Cancellations made within 72 hours of the appointment will incur a cancellation fee of 50% of the service fee. No-shows or same-day cancellations will be charged the full amount with no refund issued.
Clients can reschedule their appointment up to 48 hours before the scheduled time without penalty.
Rescheduling within 48 hours will be subject to a rescheduling fee of $25.
Rescheduled appointments must be within 30 days of the original booking.
If a client doesn’t show up without prior notice, the full amount of the service will not be refunded.
In the case of an emergency, clients can contact me directly, through messenger, text, or email, to discuss possible exceptions or to reschedule without penalty.
The color analysis provided by Riley & Co., LLC is based on professional expertise and the information shared by the client. Results are subjective and may vary depending on personal preferences, lighting conditions, and other factors. This analysis is intended to serve as a guideline to enhance your natural beauty and style but is not a strict set of rules. Clients are encouraged to explore and adapt the recommendations to suit their unique tastes and needs. Riley & Co., LLC is not responsible for outcomes related to personal application of this analysis.